Printer Troubleshooting

If you are having trouble installing or removing printers, refresh the print configuration

• Right Click the PrintLogic icon
  It is located at the bottom right of the screen next to clock
• Left click "Refresh Configuration"
  TIP:  If you get an error message, acknowledge it and refresh again.
  

If the printer reports, "Off-Line" It could be for a few reasons.

• Power Cycle the printer
  • Unplug from the outlet
  • Wait 30 seconds
  • Plug into outlet, power on printer
• Refresh Printer Configuration
  • Right Click the PrintLogic icon at the bottom right side of the screen
  • Left click "Refresh Configuration"
    
• Re-Install Printer
  • Right Click the Printlogic icon at the bottom right side of the screen
  • Left click "Delete Printer"
    
  • Choose and remove print from list
  • Install printer as outlined in article
• Apply all Updates to your computer
  • Click Start > Power Icon > Choose Restart and Apply updates
    OR
  • Click Start > Settings (gear)
    • Update and Security
      
    • Click, Check for Updates
      
    • Restart as needed
      OR 
  • Contact the Helpdesk to assist