Introduction

Welcome to #TeamPJUSD.  We are here to support academic excellence.  All users - students and employees - have access to Google web services: email, calendar, drive, etc.  If support is needed, employees may submit a work order by visiting http://helpdesk.patterson.k12.ca.us.  If a student needs support, an employee may submit a work order on their behalf.  Be sure to include student ID numbers when submitting work orders for students.

User Accounts

Getting Started with your new account!

Employees:

• Username is created using:
  • [first initial of first name]+[last name]
• Email address would be:
  • [first initial of first name]+[last name]@patterson.k12.ca.us
• In rare cases when that username already exists a small modification will be made
• Initial password is created using
  • [capital first initial of first name]+[first initial of last name]+[8 digit birthday]
• You may change your password after logging on to a windows computer OR by using How to Change Your Password guide
  
  
• Example: Joe Smith born on February 5th, 1985 would have the following account
  • Username: jsmith
  • Email Address: jsmith@patterson.k12.ca.us
  • Password: Js02051985

Students:

• Username is created using:
  • [StudentID]
• Email address would be:
  • [StudentID]@patterson.k12.ca.us
• Initial password is created using
  • randomly generated, check with staff
• Students are able to change their password by using How to Change Your Password guide
  
  
• Example: Carl Aspen, Student ID 200058741, born on July 4th, 2005 would have the following account
  • Username: 200058741
  • Email Address: 200058741@patterson.k12.ca.us
  • Password: [randomly generated]

Support Team

Helpdesk Support:

• Dial ext 20231 or Call 209-895-7731
• Email us at Helpdesk@patterson.k12.ca.us 
• Visit us http://helpdesk.patterson.k12.ca.us

District Supported Apps

Core Applications:

• Aeries SIS
• Clever
• Google Workspaces
  • Mail | Calendar | Drive | Classroom
• Microsoft Windows 10
• Microsoft Office 365
• TIPWeb-IT
• Titan K12

 Curriculum Programs:

• Our TOSA team is here to assist
• Michael Saunders
• Chris Anders
• Shelia Myers
• Monica Schut

Inventory

We use TIPWeb for tracking and maintaining our technology inventory.

https://www.tipwebpattersonk12ca.us/TipWebIT/Home.aspx

• IT Staff will enter new orders into the system and maintain the system during the year.
• Start Of Year: IT will supply a room inventory reports for teachers and office staff to verify they are starting the year with all the necessary equipment in their rooms
• End of Year: IT will supply a room inventory report for teachers and office staff to verify at the end of the year they still have all the necessary equipment in their rooms.
• These reports are to be processed and returned to IT for investigation and updates.

Complaints

We strive to provide excellent services and support. If we fail to meet your expectations we want to hear about.  You may direct your comments, complaints, and concerns to the director of technology.

Nicholas De Pauw, ndepauw@patterson.k12.ca.us'